Shipping & Terms
Sydney Vapour does not ship overseas at this time or have a pick up service
As of 12 July 2018, due to parcels being stolen with Safe Drop, all parcels over 500g will be marked with NO SAFE DROP unless you request otherwise.
All shipments will have a tracking number in order you can track your item through the Australia Post website, once the tracking site states the item has been delivered, the item will be deemed as delivered and there can be no recourse against Sydney Vapour.
Postage Damage and Replacement Gtee
Sydney Vapour will replace any order that is lost by Australia Post except in the case where the tracking advises item has been delivered or an incorrect address was given by the customer, if an item is returned to Sydney Vapour, you will be responsible to pay to have the item shipped out again to the correct address.
PLEASE NOTE: For orders under $200.00, if you request that your parcel be left if no one home, Sydney Vapour will take NO responsibility at all for any lost items, for orders over $200.00 we cannot allow the postman to leave if no one home, your parcel will be marked as NO SAFE DROP
Orders will be replaced once Australia Post confirms the order has been lost.
Any orders that have contents damaged, for example a broken bottle, Sydney Vapour will credit any item broken on receipt of a picture of the damage when the parcel was opened and individual pictures of the broken bottles, we need these pictures to claim our insurance, all damaged goods will be a credit on your Sydney Vapour account only and not replaced.
Should an item be missing on your order and the items value is less than $5.00 aud, Sydney Vapour will credit your account for the value of that item or refund the cost to you, this credit can be used should you decide to re order.
Amendments and Changes
Sydney Vapour orders cannot be amended, changed or added to once paid, your order can only be cancelled and refunded if a tracking number has not been issued, if a tracking number has been issued we can cancel and refund your order minus the shipping cost
Orders are shipped within 1 full business day after the order is made Sydney Time ( or sooner ), we do not offer same day shipping or Saturday delivery. Please allow 1 extra business day when there is a sale event and when a week has a public holiday.
Weekend shipments, Weekend orders including Fridays will be shipped on the following Monday and Tuesday on a first come first serve basis.
Domestic Shipments: Packages shipped domestically via Express Post are typically delivered within 1-3 business days depending on the location, Parcel post is 2-7 days.
Aust Post Next Day Del Gtee
Sydney Vapour does not apply for refunds of shipping if your parcel has been delivered late, as if the claim was successful all they do is send me a Express Post satchel replacement, then the customer would have to pay me to post it to them.
if you qualify for free shipping and your order contains mostly PG and VG, the free shipping will be Parcel Post as Express cost would be excessive
Terms and conditions of use
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Sydney Vapour Means Sydney Vapour and any trading entities and employee's
THIS SITE IS INTENDED FOR ADULTS OVER THE AGE OF 18 YEARS ONLY. The products listed herein are intended for responsible adults over 18 years of age who wish to try new products. It is purely intended for entertainment purposes. We do not advocate the use of electronic cigarettes and hope that if you try the products provided on this site, you do so with moderation and caution. It is not the intent to promote the use of nicotine, smoking, or any other form of product abuse. We will not take any responsibility for the effect these devices may have on people, as few of the products have been tested thus far. Some or even all electronic cigarettes may be bad for your health, but that is still in the unknown due to the new technology not being around for very long. Information on this web site is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Sydney Vapour may also make improvements and/or changes in the products and/or the services at any time without notice. This site generates income through the sale of our products. The opinions contained in this site are those of the writer/site owner/ or third party are strictly our own or their own. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.sydneyvapour.com.au or purchasing Sydney Vapour products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Sydney Vapour or to purchase Sydney Vapour products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Sydney Vapour. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Sydney Vapour disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sydney Vapour does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sydney Vapour does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Sydney Vapour shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sydney Vapour has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Products on this site display the manufacturer and any information regarding its content, ingredients or allergies should be directed to them directly.
In the event that a Sydney Vapour product is mistakenly listed at an incorrect price, Sydney Vapour reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sydney Vapour reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or Paypal account has been charged. If your credit card has already been charged for the purchase and your order is cancelled, Sydney Vapour shall issue a refund in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Sydney Vapour without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Sydney Vapour may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Sydney Vapour
Your use of this site shall be governed in all respects by the laws of the state of NSW., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Sydney Vapour products) shall be in the state courts located Sydney NSW. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Sydney Vapour products) must be commenced within one (1) year after the claim or cause of action arises. Sydney Vapour failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Sydney Vapour may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Sydney Vapour or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Sydney Vapour does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Sydney Vapour is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Sydney Vapour reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Sydney Vapour in its sole discretion.
You agree to indemnify, defend, and hold harmless Sydney Vapour, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable legal' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account
You use all products purchased form this site at your own risk and confirm that by making a purchase you agree to these terms in its entirety
Your use of the Sydney Vapour website constitutes your agreement to the following Terms and Conditions. If you do not agree with these Terms and Conditions, you should immediately leave the website.
The Sydney Vapour website is intended only for use by adults aged 18 years and older. If you create a Sydney Vapour User Account, you are responsible for maintaining the confidentiality of your account and password; you further agree that you are at least 18 years and over and may legally purchase or consume any of the products offered on the Sydney Vapour website.
When purchasing products from Sydney Vapour,you agree to receive an email, requesting you to review our products, it is your choice to review or not but we cannot prevent the emails from being sent.
The products offered by Sydney Vapour are intended for use by responsible adult users over the age of 18 and are not intended for pregnant or nursing women, children, people with or at risk for heart disease, high blood pressure, diabetes, asthma, or those who are sensitive to propylene glycol, or vegetable glycerin. Our products are not intended as a smoking cessation product.
If you experience any side effects, or possible side effects, stop using the product immediately and consult a physician. These products may be poisonous if orally ingested, or if it contacts your skin.
We will not sell, distribute or lease your personal information to anyone.
If you believe that any information we are holding on you is incorrect or incomplete, please contact our customer service department so we can update your information as soon as possible. We will promptly correct any information found to be incorrect.
Non-Returnable / Exchangeable / Refundable Merchandise:
All Consumables are not returnable / refundable or exchangeable due to health and safety rules regardless of whether or not they have been opened or used, however if there is a problem please contact me and we will do our best to accommodate you, any item that has a warranty, the warranty is with the manufacturer not Sydney Vapour